Customer Service and Complaints Procedure

We aim to provide all our customers with a high level of service and guarantee to reply to any support requests within 3 days. However, if for any
reason you are not satisfied with the service that you have received from us,
please contact an adviser who will investigate and respond to your complaint or email us directly to the support@ email address for this domain. If you are not happy with the response you receive and wish to make an escalated
complaint, please follow our complaints procedure as detailed below. We give our
commitment that your concerns will be fully investigated.

Here at THE DOMAIN ASSOCIATION we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers.
If you wish to make a complaint about a service you have received, please submit an email to us at including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) Here.

• T&C’s for registrants including Nominets domain name registration T&C’s see HERE.

How do I make a formal complaint?

If you have made a complaint to an advisor and are not happy with the response
that you receive then you can escalate your complaint. All complaints should be
made to the manager.
Please send your complaint to: support (at) domain-association.co.uk

Domain Disputes

The following policies apply to various types of disputes between registrants and third parties over the registration and use of domain names. Disputes under these policies may be filed with one of the approved dispute-resolution service providers for the given policy.

The Uniform Domain-Name Dispute Resolution Policy is applicable across all gTLDs. Additional dispute resolution policies may apply to specific circumstances only in individual TLDs. These are also listed on the ICANN web site: Here.